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Complaints and redress procedures in Italy

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If you have received treatment in Italy and you are unsatisfied with the treatment you received, you can make a complaint directly to the healthcare provider.

If you were treated in a public healthcare facility, you can file your complaint directly with the facility’s Public Relations Office (URP). You can contact the URP of the public health facility to find out how to file a complaint and consult the Health Service Charter that each public health facility is required to have.

If you have suffered harm to your health as a result of treatment received in Italy, national law protects your rights through access to administrative, civil and criminal procedures.

In any case, you can contact the Italian National Contact Point, which will provide you with information about your rights, on the basis of the information you provide.

Last update 28 october 2019


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National Contact Point